Dealing with Difficult Situations

We all come across difficult situations at some point in our lives. This course will draw on your own personal experiences of being in difficult situations and provide practical advice and techniques to help you handle difficult and potentially confrontational situations, confidentially and effectively.”

This course aims:

• To explore what we mean by the term ‘difficult situations’ and how they affect us

• To explore conflict and why it happens

• To offer techniques for dealing with difficult situations outlined in the programme for the day